The Power of Comfortable Discomfort

I was on the phone with my brother this morning as he complained about issues with an online merchant charging him three times for the same order and then taking days to refund the money. (He doesn’t have much experience with commerce issues.) After he explained the...

What You Resist Persists – Including Resistance

  “What you resist persists, including resistance.” How’s that for a mental puzzle early in the morning?   Perhaps you can tell that I spent several days resisting writing this post. Of course, I was also resisting making important phone calls, sending important...

10 Questions to Help You Create a Magical Year

We’re one week into the New Year, and its that time again: the time when everyone starts to wonder what the heck was so important about their New Year’s Resolutions.   New Year’s Resolutions tend to come from what we think we should do, rather than what’s really...