I’m standing on the main floor of Southern Pacific Brewing Company, chatting with three people I’ve just met at an event organized by GOODSF.
We’ve been talking about differences between SF and New York, our impressions of mega-hipster Williamsburg, and the benefits of the new, slimmer FitBit (which I recently purchased to take a pulse in case of emergency in the wilderness, only to discover that it doesn’t have a second hand) versus the classic version.
I motion to the cast around the wrist of the guy who is about to move to New York, and ask if it’s the latest model. He laughs and is riffing on the joke when a facilitator appears and introduces someone new.
Good-naturedly, cast guy suspends the joke and asks the newcomer what he does. Excited to have our attention, he launches into a descriptive monologue about the startup he’s co-founded, something about making it easier for corporate employees to connect and volunteer with nonprofits.
I follow for the first twelve seconds, and then his steadily deadening tone of voice becomes harder to hear over the din of the crowd. As he tacks on a few clarifying sentences at an even lower volume, I glance at the face of the woman next to me, whose resilient smile does little to mask her inner thoughts: I wonder how long this will continue before we can move on.
How often have you seen this happen? A smart, passionate person gets invited onto the proverbial stage, opens his mouth, locates the file in his brain labeled “elevator pitch,” and copy/pastes it all over the people in his audience.
And what happens to that smart, passionate person when he is having a fit of the copy/pastes? All too often, he disappears – replaced by a robot charged with releasing a string of totally contrived, overly conceptual, energetically LIFELESS sentences that do nothing to engage the humanity or imagination of his listeners.
Then, because poor Robot has been instructed to “keep it short,” but is unsure of what to do in the silence that follows, it keeps talking… adding another sentence here and another there to “clarify” the value proposition, the whole time its voice dwindling ever deeper into monotone as the actual human behind it is forced to watch the scene unfold in growing, silent horror.
To say nothing of the copy/paste victims, the politely nodding audience! They are not asked to think critically about the information they receive, or to imagine the implications, or to answer any meaningful questions. They are expected only to receive – and EVERYONE is capable of making a face that says “yes, I am receiving, just like I’m supposed to,” while secretly thinking, “I want to stick forks in my eyes.”
Please, I beg of you! If you have a merciful bone in your body, you will take your elevator pitch out back right this minute, thank it for its service, coo a few sweet nothings in its ear, and slip a sharp blade between its ribs before it even knows what’s happening.
Really, it’s the kindest thing to do. The elevator pitch as a helpful business concept has been floating face-down in the river of outdated ideas for way longer than 30 minutes – which is the amount of time after which they tell you that CPR is a wasted effort.
Why? Because 99% of the time when people ask for what you do, the question appears in the context of a CONVERSATION. Sometimes the stage is real (as in a TED talk or a client pitch); but more often it comes to you in the subtle and fleeting ways of everyday human interaction.
A conversation is like a dance, with give and take and rhythm and sweep. Conversation is about dialogue, which comes down to co-creation: two people passing a ball back and forth to play the fun game of making meaning together.
When one person insists on bringing monologue to the dialogue party, it’s not just inappropriate – it’s disrespectful of the other person’s role as a co-creator. This is why (whether consciously or not) elevator pitches make everyone feel icky.
When you give me something scripted, what you’re really telling me is one of the following:
- You’re so bored by what you do that you just want to get it over with as quickly as possible
- You don’t trust your own understanding of what you do enough to respond in the moment
- You don’t see ME as important enough to merit something customized just for me
In the case of the first, do you think I will be interested in something that YOU are bored by? In the case of the second, do you think I will perceive you as a leader in your field if you can’t talk freely about it? In the case of the third, do you think I will want to do business with you if (however unwittingly) you made me feel un-special?
Most people will subconsciously perceive all three of these icky things when you copy/paste a script onto them – no matter how well it conveys the essence of your business.
And YOU will have fumbled an opportunity to get them engaged; which is how that precious, 30-second, elevator-ride-sized window of attention can be stretched – as if by magic – into the infinitely more forgiving shape of a meaningful conversation.
by Jessica Mastors
Story Magic Coach for Free Thinkers and Change-Makers
(This post originally debuted on April 10th, 2016 on Jessica’s site.)
PS – Jessica and I will be co-leading an Inspired Networking Playshop on June 21st in the SF Bay Area. Come join us to find out how to kill your elevator pitch, transform the way you network and naturally manifest powerful results from more meaningful business connections!